Comcast Customer Representative Interview Questions and Answers

We have choose the best and most FAQ interview questions from Glassdoor.com,
Here are the most asked interview questions of Comcast Customer Representative Interview:

1. Sell us this product.
These are common types of questions that you will always find in a customer representative or marketing interview, they can ask you to sell anything available on table such as a pen, pencil, eraser, file, etc.
Start saying what the product is and what are its uses, dig out even the smallest possible use of the product and how it can be an asset for the buyer.
The interview will act as he is still not convinced, but don’t give up. Keep answering till they don’t stop you, you will be definitely rejected if you give up.

2. Tell us about a wrong decision you took in your past due to which you failed to achieve something.
Don’t say that you never made any wrong decision, we are humans and humans do make mistakes. Your honesty will be appreciated. But keep in mind that don’t mention anything which can lesser your chances of getting the job.

3. Describe yourself in only one minute?
Don’t say your name and other stuff, mention your positive attributes only in some specific good terms.
For example: Sociable, Reliable, Resourceful, Respectful, Creative, Confident, Trustworthy, Attentive, Direct, Committed, Motivated, Objective, Tenacious, Conscientious, Dynamic, Hard Worker, Persistent and Methodical.

4. Are you willing to work frequent evenings and/or weekends?
This is a conditional question, say them the truth if you can work or not. If you are in an impression that saying yes will grant you a job, then trust me you are wrong. Saying yes or no will not matter on the job but if you say yes in the interview and then after getting the job you can’t say no, so better be honest.

5. How will you find information about someone you never knew?
This is a nice questions and many fail to answer it, such questions are asked also in a crime investigation job interview. But for this job you have to just deal with the person’s information, so you can search on social networks. Get some information about that person, if you fail then get info about his friends, relatives, colleagues and neighbors and then try to ask them about that person.

6. What are your weaknesses?
Every person has his own strengths and weaknesses don’t say you are lazy or any other things that don’t support the job, just mention a few things which will not affect your job.
Don’t say that your greatest weakness is that you are perfectionist, they will laugh at you.

7. Describe a time you encountered an angry customer, what was the problem and how did you solve it?
Keep the answer simple, tell them that you first found the reason why the person was angry. You then explained him where the things went wrong and then gave him a solution that solved the problem. Adding an example from the past will add some more importance to your answer.

8. How do you motivate yourself?
Everyone is motivated by the salary they get for their work, the bonuses, the promotions, etc. I would suggest don’t mention it directly, add some role of the company that motivates you as well

Example:
You can say that the promotions you get after working harder for this company to take this company to a next level of success makes you feel happy and motivates you.

9. What do you consider an acceptable amount of unscheduled absences in a 12 month period?
The answer to this question depends on the position for which you have applied in this job, if your position is of a kind that needs your work every day then mention only 1 or 2 days else you can mention them according to you.

10. Why do you want to leave your current position?
This question will be asked to only those who had a job earlier before applying here, your answers would be something like good salary, new profession, easy job, etc. But don’t tell them such reasons, tell them that here you are given good opportunities which any employee would love to have in his job.