Top 20 McDonalds Shift Manager Interview Questions Answers
Here are the Top 20 interview questions and answers for McDonalds Shift Manager 2016
Q-1 Why do you want this job?
Ans- This question can be asked in different ways, why do you want to work here? Or why do you want this job? Another similar question could be why are you interested in this particular job? Keep in mind that you should try to construct an answer that will explain who you are and why you are there. Interviewers will be listening for a response that shows you've done research on the company. Your answer should also emphasize what you can contribute, what will you bring to the position? Be specific about what makes you a good fit for this role, and mention aspects of the company and position that appeal to you.
Q-2 Describe a typical work week for this position.
Ans- This is one interview question that gets most of the interviewees off guard. Well, it is no Rocket Science to do that. All it requires is a bit of awareness and pro activeness to elaborate upon the subject. Interviewers ask this question to make sure that a your experience matches the job requirements. This question also helps the interviewer assess whether you have the personal qualities the company looks for in an employee, such as organization, the ability to work well with others, and an aptitude for meeting challenges head on. Make your answers as specific as possible by providing a real life example of each task. Never give a description of your ‘typical’ day as ‘typical’. Color it vibrantly. Even if all you do is make copies of documents for your boss, make it sound like the most ‘interesting’ job you held (unless you are changing careers, if that is the case, concentrate on the good things (only) and see how you can translate that experience into the new role you are applying for).
Q-3 Why are you best candidate for shift manager position?
Ans- If you are asked this question, you should consider it as another chance to portray your talents, experience and salient skills related to the role under question. Refer to those advantages and qualities that you have that make you the best candidate for this position. You can take the opportunity to speak about your positive personal traits, like dynamism, dedication and attention to details if you think these are important for the position.
Q-4 What could you do have done better?
Ans- Be prepared to mention any steps you took to upgrade your skills, strengthen your knowledge base or modify counterproductive behaviors. The reason you would have done it differently is because you learned how to handle a difficult situation in order to get a positive outcome. Given your subsequent experience, you can say that you actually did handle it differently later on and alleviate any concern the interviewer might have about your toughness or assertiveness as a manager.
Example Answer : Yes, though I tried to do things in a better way than in the past, but there is always a scope for improvement and nobody is perfect so I feel if I put more and more efforts in my learning things, I might have performed better.
Q-5 Describe a major goal you've set for yourself recently.
Ans- A personal example can be appropriate if it reinforces your pattern of accomplishments. Talk about results of achieving your goal. This indicates you set realistic goals and that you can focus on outcomes. Select an example that has interesting outcomes related to your efforts. The example should showcase your skills and abilities. Finally, talk about what you have learnt from this process and how you have taken on these lessons in your life. This will show the interviewer that you have reflected and drawn from your experience.
Q-6 What was your biggest challenge?
Ans- Great challenges can mean great achievements but they can also mean great failures! The interviewer hasn't necessarily suggested you pick a challenge that you successfully surmounted so a weaker candidate could easily be caught out here. So when you’re starting to talk about a challenge you’ve had, remember to avoid turning it into a negative and criticizing other people’s work. You want to show that you can take accountability for your actions and deal with a challenge head on, rather than saying “I can’t do this” or blaming someone else.
Example Answer : I went through many challenges which are easy going and tough. The word 'Challenge' itself says that it's going to be tough, but I take those challenges as my building steps for my career and face with my faithful efforts in a perfect way to defeat the toughest challenges.
Q-7 Discuss about your past experience of customer service.
Ans- The ability to meet these needs efficiently and solving the customer's problem by having good product or service knowledge, enough information and a positive attitude is core to customer service. And that ability what interviewer wants to see by knowing your past experience in customer service because the first impression the customer gets of the business should be positive. Consider aspects such as accessibility, layout, cleanliness, offer of help from personnel. Example Answer : Providing customer service I have to remain courteous with customers including the difficult ones. I believe excellent customer service should involve a positive rapport with customers and ensuring you to provide them with what they need or suggest the best alternative.
Q-8 Which is more important: creativity or efficiency?
Ans- Both are important at their places so you need to tell your interviewer that how you balance both the things. You need to focus on a strategy that makes it clear that you are willing to prioritize what is most important for that given situation in order to meet company objectives.
Example Answer : I think that the key is a balance between the two, with efficiency being the most important. You could have an extremely creative piece, but if the message of the piece is not clear then it is not efficient and a waste of resources.
Q-9 Discuss about the situation which demonstrate your leadership skills.
Ans- The important thing is to demonstrate that with this experience you had to display qualities such as initiative, decisiveness, organisational abilities and the ability to manage, guide and motivate others. These are skills that can be transferred to any work context and will be invaluable to your future employer. Leadership skills which includes effective communication, vision, motivating and inspiring other people to excel. It means helping others to mature and turn their mission and vision into truth, making hard decisions. So share your experience when you played a role of a leader and demonstrate your all skills effectively and what was the result.
Q-10 What is your availability?
Ans- It means what days, hours and when can you start. Make sure that you are honest about your availability and divulge any time constraints you have. The main thing to keep in mind is that the interviewer just wants an honest, straightforward answer from you.
Q-11 Tell me about the time where you had trouble with a difficult team member.
Ans- Interviewer asking this question because You’re going to come across people who are difficult in every office (ever). That’s obvious. They want to know if you will handle those people in a way that is appropriate and professional or if it will send you into a tailspin and affect the quality of your work because the ability to work well with others is a critical skill for most positions. You need to just lay out the situation without getting into too many nuances or describing any office politics or “drama”. Describe how you took steps to resolve the situation without losing your cool. This is really just explaining to your interviewer that not only did you solve the issue at hand, but you used what you learned to work with the difficult person in general.
Q-12 How long you are planning to stay with us?
Ans- Interviewer usually asked this question to the people who move between jobs frequently. They do not want to hire someone who will leave after several months. The hiring process costs the company money and time and they want to hire someone who is looking to stay for awhile. I recommend saying you want to stay for a long time. Even plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
Example Answer : This is the job opportunity I have been looking for. This is the career path I've been waiting for. I ready to serve you as long as the company needs me.
Q-13 Are you able to convince people to work in your way easily?
Ans- Here you need to tell your interviewer about the time when you had to convince someone to do something your way and When you changed someone’s mind about something. Interviewer wanted to see an important skill in you that is important in almost any workplace is the ability to convince people to do something your way versus their way. Your interviewers will also want to make sure you go about doing this in a respectful and collaborative way. Steps to convince people to work in your way :
* Understand how timing is everything
* Get to know them
* Speak in the affirmative
* lean on ethos,pathos and logos
* Generate a need
* Master the body language
* Use the moral route
Q-14 What can you contribute to our team?
Ans- Here interviewer want to know that in what ways you think you can contribute to their team. The interviewer could have rephrased this question, “Are you able to see the bigger picture?” They’re searching for evidence that you understand the purpose and goals of your department as a whole and how your role fits into the big scheme of things. They want to know what you will be bringing to the table and how the company will make the right decision in hiring you. Therefore, you need to have an appropriate and convincing answer to this question and that can be given by discussing your past accomplishments and your future ambitions. Here you need to just highlight any significant contributions you have made to a company, or any recognition you have received in previous positions and do not just list duties of previous jobs you have held without stating how you contributed to them.
Q-15 How would you handle conflict, handle employees dropping shifts etc?
Ans- Sometimes it becomes difficult for shift manager to handle conflict of working hours or to handle employees who dropping g shifts so that is why interviewer asking this question to see how good you are in handling conflicts like this.
Here I am sharing the ways to handle these conflicts :
* First stop spending hours calling your staff
* Engage employees covering shifts
* Speedup the entire process
* Realize that conflicts are inevitable at work
* Don't hesitate, take actions
Q-16 How do you motivate employees to work hard?
Ans- Motivating employees is a big part of sound business strategy and a good working environment within a company that appreciates the workers and shows this appreciation via the management and tangible ways equals a successful, enduring company.Your answer to this should come from your own beliefs and experience. The only thing to keep in mind is to make sure you explain how you motivate employees at all stages of the process, not only completion. Those newer to management like to only talk about how they reward staff for performing above and beyond expectations, but they do not mention how they keep staff motivate during their work. Be ready to share an example of a recent project that required you to light the fire of motivation to get the job done.
Q-17 Where do you see yourself in 5 years?
Ans- The interviewer wants to understand more about your career goals and how this position would fit into your grand plan. They care about your career goals because they want to hire someone who is motivated, proactive, and likely to stick around and work hard if hired. You need to demonstrate your enthusiasm for the job as an exciting next step for you. Most importantly, make it clear that you are motivated to take on this opportunity right now. And preparing for this question is a very good exercise in figuring out what you enjoy doing, what is meaningful to you, and really what you actually want to be doing in five years.This could help you focus your job search, in addition to providing a good answer to a common job interview question.
Q-18 Would you like to relocate if required?
Ans- Here you should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your career. Be honest at this point and save yourself future grief. Confidence and enthusiasm go a long way even if your answer is a “Maybe” or “No,” so don’t count yourself out of the running if you cannot relocate.
Q-19 What is growth rate of McDonalds?
Ans- This question is just asked to know that how much you know about McDonald's.Have you had done your homework or not.For this you need to research about the company as much as possible. Example answer : McDonald’s has matured in the US, growing at a compounded annual growth rate of 2.19% over the past five years.
Q-20 Discuss about your prior experience in overseeing people.
Ans- This the another way of knowing about your leadership skills. Here interviewer wanted to know about your leadership experiences. When you answer, it provide a brief summary of what you did, what impact it had and why you chose it as an example of your leadership capabilities. Leadership is a difficult quality to pinpoint as it can come in many shapes and sizes. It's important to think about your entire personal and work histories to identify your most impressive examples to use in an interview setting. Telling someone that you are a leader isn't going to cut it. You need to offer specific examples to describe why you are who you say you are, and that you are capable of taking on leadership roles in their company.
Q-1 Why do you want this job?
Ans- This question can be asked in different ways, why do you want to work here? Or why do you want this job? Another similar question could be why are you interested in this particular job? Keep in mind that you should try to construct an answer that will explain who you are and why you are there. Interviewers will be listening for a response that shows you've done research on the company. Your answer should also emphasize what you can contribute, what will you bring to the position? Be specific about what makes you a good fit for this role, and mention aspects of the company and position that appeal to you.Q-2 Describe a typical work week for this position.
Ans- This is one interview question that gets most of the interviewees off guard. Well, it is no Rocket Science to do that. All it requires is a bit of awareness and pro activeness to elaborate upon the subject. Interviewers ask this question to make sure that a your experience matches the job requirements. This question also helps the interviewer assess whether you have the personal qualities the company looks for in an employee, such as organization, the ability to work well with others, and an aptitude for meeting challenges head on. Make your answers as specific as possible by providing a real life example of each task. Never give a description of your ‘typical’ day as ‘typical’. Color it vibrantly. Even if all you do is make copies of documents for your boss, make it sound like the most ‘interesting’ job you held (unless you are changing careers, if that is the case, concentrate on the good things (only) and see how you can translate that experience into the new role you are applying for).
Q-3 Why are you best candidate for shift manager position?
Ans- If you are asked this question, you should consider it as another chance to portray your talents, experience and salient skills related to the role under question. Refer to those advantages and qualities that you have that make you the best candidate for this position. You can take the opportunity to speak about your positive personal traits, like dynamism, dedication and attention to details if you think these are important for the position.
Q-4 What could you do have done better?
Ans- Be prepared to mention any steps you took to upgrade your skills, strengthen your knowledge base or modify counterproductive behaviors. The reason you would have done it differently is because you learned how to handle a difficult situation in order to get a positive outcome. Given your subsequent experience, you can say that you actually did handle it differently later on and alleviate any concern the interviewer might have about your toughness or assertiveness as a manager.
Example Answer : Yes, though I tried to do things in a better way than in the past, but there is always a scope for improvement and nobody is perfect so I feel if I put more and more efforts in my learning things, I might have performed better.
Q-5 Describe a major goal you've set for yourself recently.
Ans- A personal example can be appropriate if it reinforces your pattern of accomplishments. Talk about results of achieving your goal. This indicates you set realistic goals and that you can focus on outcomes. Select an example that has interesting outcomes related to your efforts. The example should showcase your skills and abilities. Finally, talk about what you have learnt from this process and how you have taken on these lessons in your life. This will show the interviewer that you have reflected and drawn from your experience.
Q-6 What was your biggest challenge?
Ans- Great challenges can mean great achievements but they can also mean great failures! The interviewer hasn't necessarily suggested you pick a challenge that you successfully surmounted so a weaker candidate could easily be caught out here. So when you’re starting to talk about a challenge you’ve had, remember to avoid turning it into a negative and criticizing other people’s work. You want to show that you can take accountability for your actions and deal with a challenge head on, rather than saying “I can’t do this” or blaming someone else.
Example Answer : I went through many challenges which are easy going and tough. The word 'Challenge' itself says that it's going to be tough, but I take those challenges as my building steps for my career and face with my faithful efforts in a perfect way to defeat the toughest challenges.
Q-7 Discuss about your past experience of customer service.
Ans- The ability to meet these needs efficiently and solving the customer's problem by having good product or service knowledge, enough information and a positive attitude is core to customer service. And that ability what interviewer wants to see by knowing your past experience in customer service because the first impression the customer gets of the business should be positive. Consider aspects such as accessibility, layout, cleanliness, offer of help from personnel. Example Answer : Providing customer service I have to remain courteous with customers including the difficult ones. I believe excellent customer service should involve a positive rapport with customers and ensuring you to provide them with what they need or suggest the best alternative.
Q-8 Which is more important: creativity or efficiency?
Ans- Both are important at their places so you need to tell your interviewer that how you balance both the things. You need to focus on a strategy that makes it clear that you are willing to prioritize what is most important for that given situation in order to meet company objectives.
Example Answer : I think that the key is a balance between the two, with efficiency being the most important. You could have an extremely creative piece, but if the message of the piece is not clear then it is not efficient and a waste of resources.
Q-9 Discuss about the situation which demonstrate your leadership skills.
Ans- The important thing is to demonstrate that with this experience you had to display qualities such as initiative, decisiveness, organisational abilities and the ability to manage, guide and motivate others. These are skills that can be transferred to any work context and will be invaluable to your future employer. Leadership skills which includes effective communication, vision, motivating and inspiring other people to excel. It means helping others to mature and turn their mission and vision into truth, making hard decisions. So share your experience when you played a role of a leader and demonstrate your all skills effectively and what was the result.
Q-10 What is your availability?
Ans- It means what days, hours and when can you start. Make sure that you are honest about your availability and divulge any time constraints you have. The main thing to keep in mind is that the interviewer just wants an honest, straightforward answer from you.
Q-11 Tell me about the time where you had trouble with a difficult team member.
Ans- Interviewer asking this question because You’re going to come across people who are difficult in every office (ever). That’s obvious. They want to know if you will handle those people in a way that is appropriate and professional or if it will send you into a tailspin and affect the quality of your work because the ability to work well with others is a critical skill for most positions. You need to just lay out the situation without getting into too many nuances or describing any office politics or “drama”. Describe how you took steps to resolve the situation without losing your cool. This is really just explaining to your interviewer that not only did you solve the issue at hand, but you used what you learned to work with the difficult person in general.
Q-12 How long you are planning to stay with us?
Ans- Interviewer usually asked this question to the people who move between jobs frequently. They do not want to hire someone who will leave after several months. The hiring process costs the company money and time and they want to hire someone who is looking to stay for awhile. I recommend saying you want to stay for a long time. Even plans change, but you want to make sure that you are honest about what can be expected of you. If you plan on it being a long term position say so.
Example Answer : This is the job opportunity I have been looking for. This is the career path I've been waiting for. I ready to serve you as long as the company needs me.
Q-13 Are you able to convince people to work in your way easily?
Ans- Here you need to tell your interviewer about the time when you had to convince someone to do something your way and When you changed someone’s mind about something. Interviewer wanted to see an important skill in you that is important in almost any workplace is the ability to convince people to do something your way versus their way. Your interviewers will also want to make sure you go about doing this in a respectful and collaborative way. Steps to convince people to work in your way :
* Understand how timing is everything
* Get to know them
* Speak in the affirmative
* lean on ethos,pathos and logos
* Generate a need
* Master the body language
* Use the moral route
Q-14 What can you contribute to our team?
Ans- Here interviewer want to know that in what ways you think you can contribute to their team. The interviewer could have rephrased this question, “Are you able to see the bigger picture?” They’re searching for evidence that you understand the purpose and goals of your department as a whole and how your role fits into the big scheme of things. They want to know what you will be bringing to the table and how the company will make the right decision in hiring you. Therefore, you need to have an appropriate and convincing answer to this question and that can be given by discussing your past accomplishments and your future ambitions. Here you need to just highlight any significant contributions you have made to a company, or any recognition you have received in previous positions and do not just list duties of previous jobs you have held without stating how you contributed to them.
Q-15 How would you handle conflict, handle employees dropping shifts etc?
Ans- Sometimes it becomes difficult for shift manager to handle conflict of working hours or to handle employees who dropping g shifts so that is why interviewer asking this question to see how good you are in handling conflicts like this.
Here I am sharing the ways to handle these conflicts :
* First stop spending hours calling your staff
* Engage employees covering shifts
* Speedup the entire process
* Realize that conflicts are inevitable at work
* Don't hesitate, take actions
Q-16 How do you motivate employees to work hard?
Ans- Motivating employees is a big part of sound business strategy and a good working environment within a company that appreciates the workers and shows this appreciation via the management and tangible ways equals a successful, enduring company.Your answer to this should come from your own beliefs and experience. The only thing to keep in mind is to make sure you explain how you motivate employees at all stages of the process, not only completion. Those newer to management like to only talk about how they reward staff for performing above and beyond expectations, but they do not mention how they keep staff motivate during their work. Be ready to share an example of a recent project that required you to light the fire of motivation to get the job done.
Q-17 Where do you see yourself in 5 years?
Ans- The interviewer wants to understand more about your career goals and how this position would fit into your grand plan. They care about your career goals because they want to hire someone who is motivated, proactive, and likely to stick around and work hard if hired. You need to demonstrate your enthusiasm for the job as an exciting next step for you. Most importantly, make it clear that you are motivated to take on this opportunity right now. And preparing for this question is a very good exercise in figuring out what you enjoy doing, what is meaningful to you, and really what you actually want to be doing in five years.This could help you focus your job search, in addition to providing a good answer to a common job interview question.
Q-18 Would you like to relocate if required?
Ans- Here you should be clear on this with your family prior to the interview if you think there is a chance it may come up. Do not say yes just to get the job if the real answer is no. This can create a lot of problems later on in your career. Be honest at this point and save yourself future grief. Confidence and enthusiasm go a long way even if your answer is a “Maybe” or “No,” so don’t count yourself out of the running if you cannot relocate.
Q-19 What is growth rate of McDonalds?
Ans- This question is just asked to know that how much you know about McDonald's.Have you had done your homework or not.For this you need to research about the company as much as possible. Example answer : McDonald’s has matured in the US, growing at a compounded annual growth rate of 2.19% over the past five years.
Q-20 Discuss about your prior experience in overseeing people.
Ans- This the another way of knowing about your leadership skills. Here interviewer wanted to know about your leadership experiences. When you answer, it provide a brief summary of what you did, what impact it had and why you chose it as an example of your leadership capabilities. Leadership is a difficult quality to pinpoint as it can come in many shapes and sizes. It's important to think about your entire personal and work histories to identify your most impressive examples to use in an interview setting. Telling someone that you are a leader isn't going to cut it. You need to offer specific examples to describe why you are who you say you are, and that you are capable of taking on leadership roles in their company.
Comments